Shipping policy
Shipping Policy
Last updated: September 20, 2026
Thank you for shopping with StaySleeve. This Shipping Policy explains how we process and deliver orders.
1. Order Processing
Orders are typically processed within 2–5 business days.
Processing times may be longer during weekends, holidays, high-demand periods, or other circumstances outside our control.
You will receive a confirmation email after placing your order.
2. Shipping Times
Estimated shipping times will be shown at checkout where available.
Delivery times are estimates and may vary depending on your location, the shipping carrier, fulfillment partner, weather, or other unexpected delays.
Processing time is separate from shipping time.
3. Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
Any available free shipping offers will also be shown during checkout.
4. Order Tracking
Once your order has shipped, you may receive a shipping confirmation email containing tracking information.
Tracking updates can sometimes take a short period of time to appear after the carrier receives the package.
5. Shipping Delays
We do our best to process and ship orders within the estimated timeframe.
If we become aware that we cannot ship your order within the timeframe originally promised, we will notify you and provide available options in accordance with applicable law.
For U.S. orders, sellers generally need a reasonable basis for the shipping timeframe they advertise. If an order cannot be shipped within the promised timeframe, or within 30 days where no timeframe was stated, the customer must generally be given the option to accept the delay or cancel for a refund.
6. Shipping Address
Please make sure your shipping information is accurate before completing your order.
If you notice an error, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has already been processed or shipped.
Additional shipping costs may apply if an order must be reshipped because an incorrect or incomplete address was provided.
7. Lost, Damaged, or Missing Packages
If your tracking information shows unusual delays or you believe your package has been lost, please contact us at:
If your order arrives damaged, please contact us with your order number and clear photos of the product and packaging.
We will review the situation and help determine the appropriate next step.
8. International Fulfillment
Depending on our fulfillment setup, some orders may be shipped by a third-party fulfillment provider and may originate from a location different from our business location.
Delivery times may therefore vary by destination.
Any applicable duties, taxes, or import fees will be disclosed where required and may depend on the destination country.
9. Returned Packages
If a package is returned because of an incorrect or incomplete shipping address, refusal of delivery, or another delivery issue, please contact us.
Additional shipping charges may apply if the order needs to be shipped again.
10. Contact
For questions about shipping or your order, contact:
StaySleeve
Email: info@staysleeve.com