Refund policy
Return & Refund Policy
Last updated: September 20, 2026
At StaySleeve, we want you to feel confident about your purchase. If something isn’t right, we’re here to help.
1. 30-Day Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
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Unused and unwashed
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In the same condition in which you received it
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Returned with the original pouch, packaging, and any included accessories
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Free from damage, stains, odors, or other signs of use
To start a return, contact us at:
Please include:
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Your name
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Your order number
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The item you would like to return
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The reason for your return
If your return is accepted, we will provide you with instructions on where and how to send your package.
Please do not send your order back before contacting us.
2. Return Shipping
For standard returns or change-of-mind returns, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.
Original shipping charges are non-refundable unless the product arrived damaged, defective, incorrect, or otherwise required by applicable law.
3. Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at:
Please include:
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Your order number
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A description of the problem
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Clear photos of the product
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Photos of the packaging, where relevant
We will review the issue and provide an appropriate solution, which may include a replacement or refund.
5. Exchanges
We currently do not offer direct exchanges.
If you would like a different item or variant, please return the original product according to this policy and place a new order.
6. Used or Washed Products
Because StaySleeve is a personal sleep product that comes into direct contact with the body and bedding, we cannot accept standard change-of-mind returns for products that have been:
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Slept in or otherwise used
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Washed
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Stained
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Damaged after delivery
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Returned with strong odors
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Altered in any way
This does not limit any rights you may have if the product arrived defective, damaged, or incorrect.
7. Non-Returnable Items
We cannot accept returns for:
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Used or washed products
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Products damaged through misuse or improper care
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Items returned more than 30 days after delivery
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Gift cards, if offered
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Items specifically marked as final sale at the time of purchase, where permitted by applicable law
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We cannot guarantee cancellation once an order has been processed or shipped.
If the order has already shipped, you may request a return after delivery in accordance with this policy.
9. Lost or Missing Return Packages
StaySleeve is not responsible for return packages that are lost before they reach us.
We strongly recommend using a trackable shipping method and keeping proof of shipment.
10. Refund Processing Time
Once a refund has been approved and issued by us, processing times may vary depending on your bank or payment provider.
StaySleeve does not control the time it takes for your financial institution to post the refund to your account.
11. Contact Us
If you have any questions about returns, refunds, or your order, please contact:
StaySleeve
Email: info@staysleeve.com
We aim to respond to customer inquiries as quickly as reasonably possible.